Rujukan Laman

Privacy Policy for Your Account

This policy explains what we collect when you open an account, how we use cookies, device details, and support records, and how long we keep each record.

Account dataCookiesTouch 'n GoGrabPayLocal law applies
Browse lobby Read FAQ
mu33asia Privacy Policy for Your Account
CONTACT PATHS

Where To Send Privacy Requests

Use any channel below if you want to ask about the details we hold, request a change, or raise a concern about how a record was handled.

Email Use this when you want a written trail for a privacy request, a correction, or a data copy. Attach the account email you used before, and we will check the match before we reply.
Live Chat Open chat if you need a quicker check on a privacy matter. We will confirm the account holder first, then help with record access, correction, or a question about how a note was kept.
Web Form Send the form when you want to attach files or explain a longer request. If the matter touches a payment record, mention Touch 'n Go, GrabPay, Boost dan FPX so we can find it faster.
DATA HANDLING

How We Handle Your Data

We keep this policy practical: collect less, protect access, and hold records only as long as needed.

Collection

We collect the details you share when you open an account, contact support, or move through a wallet step. That includes contact data, sign-in records, and the minimum needed to check requests.

Cookies

Cookies keep sessions alive, remember simple settings, and help us see whether a page loads as expected. You can block or clear them in your browser, though some parts may stop matching your last visit.

Security

We use password checks, session logs, and request verification before anyone changes account details. If an action looks unusual, we may pause it until the holder confirms the request through a recognised channel.

Retention

Records stay only as long as needed for service, dispute handling, and legal duties. Once that purpose ends, we remove or anonymise them where the law allows and where no active case needs them.

Access Requests

You can ask what we hold, ask for a copy, or ask us to review a record by using the contact path below. We handle the request after checking identity and the rules for your location.

Corrections

If a detail is wrong, send the updated version and any matching proof we ask for. We keep a record of the change so the account trail stays clear and we can answer future questions.

Privacy Questions You May Ask

These answers focus on the parts you are most likely to ask about: what we collect, why cookies stay in use, how long records are kept, and how to reach us for a change or a copy. If your situation depends on local law, the same rule applies here: we will follow the request path that fits your location and account.

It covers the details we collect when you open or use an account, the cookies we set, support records, and the checks we keep for security, disputes, and legal duties in Malaysia.

We may keep your contact details, sign-in records, device markers, and payment references when a wallet action is made. We keep only what is needed to run the account and answer your requests.

Cookies help us keep you signed in, remember page settings, and understand which parts of the site are working. You can clear them in your browser, but some pages may need them to stay in sync.

Yes. Send the request through the contact path below, and we will check that it comes from the account holder or approved address. We will reply according to the rules that apply where you are.

We keep records only for the period needed for service, dispute handling, audit, and legal duties. After that, we delete or anonymise them where the law allows and where there is no further need.

Only staff and service partners who need the data to run the account, secure access, or process a request can see it. They work under handling terms that limit use to those tasks.

Send the update through email, live chat, or the web form below. We may ask for matching details before we change anything, so the right account stays linked to the right person.

Related Pages

mu33asia Malaysia FAQ Aztec Bonanza Plinko Egypt Treasure